Privacy Policy

1. Who We Are

Tradenet Investment LTD ("Tradenet", "we", "us", "our") is a private Limited Liability Company incorporated in Ghana and licensed as a Free Zone Enterprise under the Ghana Free Zones Authority (GFZA). We operate from the Tema Free Zone Enclave, Tema, Greater Accra, Ghana.

Tradenet Investment LTD is the data controller in respect of personal data collected through this website and our business operations.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Data you provide to us directly:

• Full name and job title
• Company name and business address
• Email address and telephone number
• The content of messages and enquiries you send us through our contact form
• Account registration credentials (username and encrypted password)
• Identity and business verification documents (where required for registered trading accounts)

b) Data collected automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and session data

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries — processing contact form submissions and quote requests
• To manage your account — registration, authentication, and account administration
• To fulfil our trading obligations — processing orders, coordinating logistics, and communicating on transactions
• Compliance and verification — verifying business identity where required under Ghanaian law or Free Zone regulations
• To improve our website — analysing usage patterns to enhance content and functionality
• Marketing communications — sending updates about our products and services, only where you have provided consent or where we have a legitimate business relationship

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Your consent — where you have given clear, informed consent (e.g. subscribing to updates)
• Performance of a contract — where processing is necessary to fulfil an agreement with you or your organisation
• Compliance with a legal obligation — where processing is required under Ghanaian law or applicable regulations
• Legitimate interests — where processing is in our legitimate business interests and does not override your data protection rights

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Service providers — third-party companies that assist us with website hosting, IT support, and email delivery, under data processing agreements
• Logistics and trade partners — where necessary to fulfil a transaction you have initiated with us
• Regulatory and government authorities — including the Ghana Revenue Authority, Ghana Free Zones Authority, and law enforcement agencies, where required by law
• Professional advisers — lawyers, accountants, and auditors, subject to confidentiality obligations

Any third parties we engage are required to handle your data lawfully and securely.

6. International Data Transfers

As a company engaged in international trade, some processing of your data may involve transfers to countries outside Ghana. Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place in accordance with the Data Protection Act, 2012 (Act 843) and applicable international standards.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. In general:

• Contact enquiry data is retained for up to 3 years
• Registered account data is retained for the life of the account plus 2 years after closure
• Transaction and trade records are retained for a minimum of 7 years in accordance with Ghanaian accounting and tax law
• Website analytics data is retained for up to 26 months

8. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete data
• Right to erasure — you may request deletion of your data where it is no longer necessary for the purpose for which it was collected
• Right to restrict processing — you may ask us to restrict how we use your data in certain circumstances
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to object — you may object to processing based on legitimate interests, including for direct marketing

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.

9. Cookies

Our website uses essential session cookies necessary for the website to function (including login sessions). We do not currently use third-party advertising or tracking cookies. If this changes, this policy will be updated and appropriate consent mechanisms will be implemented.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted storage of passwords, HTTPS encryption for all data in transit, and access controls limiting who within our organisation can access personal data.

No method of internet transmission or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

11. Complaints and Contact

If you have any concerns about how we handle your personal data, please contact our data compliance contact in the first instance:

Tradenet Investment LTD — Data Compliance
Tema Free Zone Enclave, Tema, Greater Accra, Ghana
Email: info@tradenetinvestment.com
Tel: +233 242 151 967

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ghana:

Data Protection Commission of Ghana
PMB 35, Ministries Post Office, Accra, Ghana
Website: www.dataprotection.org.gh

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.